HOSTELWALA.COM - Privacy And Security Statement
THE HUMAN HOPE FOUNDATION Operates The HOSTELWALA.COM. Website, Mobile Site, Mobile App And A Booking Engine, Which Is Integrated Into Third Party Websites (Together The “HOSTELWALA.COM Sites“). This Privacy Statement Sets Out Our Privacy And Security Practices And Forms Part Of The Terms And Conditions That Apply To Your Use Of The HOSTELWALA.COM Sites. Please Note That Where You Access Our Booking Engine On A Third Party Website This Privacy Statement Only Applies To Information We Collect Through Your Use Of The Booking AND Search Engine, And Does Not Data Collected Or Held By The Operator Of The Third Party Website.
HOSTELWALA.COM Has Started Processing Online Hostel Reservations 2019 And We Have Always Placed The Security Of Our Internet Transactions And Our Customers” Credit Card Details As Our Top Priority. We Will Continue To Offer Our Customers The Highest Level Of Security Available For Online Transactions And Hope This Reassures You When You Make Your Reservations With Us.
HOSTELWALA.COM Realises That Some People Are Unsure About Entering Their Personal Details Into Websites And Apps Over The Internet. Below, We Explain How We Use Your Information And How We Protect Your Privacy. HOSTELWALA.COM And Its Associated Companies Respect And Protect Your Right To Privacy In Relation To Your Interactions With The HOSTELWALA.COM Sites. Any Information Which Is Provided By You To HOSTELWALA.COM Via The HOSTELWALA.COM Sites Or Otherwise Will Be Treated In Accordance With The Terms Of The Indian Data Protection Acts And/Or Such Amending Or Replacement Legislation As May Be Adopted In India From Time To Time.
INFORMATION REQUIRED TO PROCESS YOUR BOOKING
For Us To Process A Booking For You On Behalf Of A Accommodation Provider, We Require Some Information From You. This Includes Your Name, Nationality, Your Gender (Or The Gender Of The Group You Are In), Your Phone Number And Email Address. Also, Since We Confirm Your Booking While You Are On The HOSTELWALA.COM Site, We Require Your Credit Or Debit Card Details So We Can Guarantee Your Beds When You Pay Your Deposit/Rent.
WHO SEES YOUR INFORMATION
We Are Required To Send Your Information To The Accommodation Provider With Which You Have Booked The Accommodation So That The Service Provider Knows Who You Are And When You Will Use Its Accommodation. We Give Your Name, Your Nationality, Your Gender (Or The Gender Of The Group You Are In), Your Phone Number, Your Email Address, Your Credit Card Details And Of Course, The Details Of Your Booking. The Accommodation Service Provider Requires This Information To Accept A Confirmed Booking From You. All Accommodation Providers On Whose Behalf We Facilitate Bookings Have Agreed To The HOSTELWALA.COM Terms And Conditions And Accept This Privacy Policy. We May Also Pass Your Personal Information To Third Party Service Providers Who Process It On Our Behalf In Order To Allow Us To Provide The Best Service To You. For Example, We Use Various Technologies Provided By Google, Including Its Maps Product And Its Analytics Products, To Enhance The HOSTELWALA.COM Sites. The Following Websites Set Out Google”S Privacy Policies In Connection With These Services Www.Google.Com/Policies/Privacy/Partners And Www.Google.Com/Policies/Privacy/.
We Only Pass Your Personal Information To Trusted Third Party Services Providers In Accordance With Our Obligations Under The IT Act.
SECURITY
All Personal Information Exchanged Between Your Device And The HOSTELWALA.COM Sites Is Encrypted Using TLS. Our TLS Cert. Is Provided By GlobalSign. This Ensures That Your Information Is Transmitted Securely And Is Safe From Third Parties.
You Should Be Aware That Where You Link To Another Website From The HOSTELWALA.COM Sites, HOSTELWALA.COM Has No Control Over That Other Website. Accordingly, HOSTELWALA.COM Cannot Guarantee That The Controller Of That Website Will Respect Your Privacy In The Same Manner As HOSTELWALA.COM.
HOW WE USE YOUR INFORMATION
In Addition To The Use And Disclosure Of Information Which Is Required When You Avail Of Our Travel Related And Data Processing Services (And Which We Describe Above), We Use Your Email Address For Sending You A Confirmation Of Your Bookings, Pre-Trip Reminder E-Mails, An Email Reminder To Provide A Guest Review Of Your Last Accommodation Stay, Or Occasionally To Inform You Of New Features On The HOSTELWALA.COM Sites. Our Booking Confirmation And Pre-Trip Reminder Emails May Contain Banner Advertising. We Only Use Your Phone Number To Contact You Urgently If There Is A Problem With Your Booking. In Circumstances Where You Contact Us With A Query, We Use Your Contact Details In Order To Respond To Your Query.
Where You Have Given Us Your Consent, We May Send You Emails That We Think Will Be Useful To You. This May Include Our Regular E-Newsletter, Special Offers, Travel Tips, Customer Surveys And Information About Products And Services Offered By Us Or Our Selected Partners. Where Your Settings On Your Device Permit Us To Send App Notifications We May Also Send You App Notifications Containing Similar Information. You May Opt Out Of Receiving Email Messages At Any Time By Clicking On The Link Provided In The Email Messages, And App Notifications By Changing The Notification Settings In Your App.
We Take Reasonable Steps To Ensure That Your Information Is Relevant To Its Intended Use, And That It Is Accurate And Up To Date. As A Registered HOSTELWALA.COM.COM User, You Can Access And Update Your Contact Information, Personal Preferences And E-Mail Subscription Choices At Any Time By Visiting The Account Section Of The HOSTELWALA.COM. Website. The Information That You Submit Helps Us To Make Your Emails More Useful, Interesting And Relevant To You.
We Use Cookies And Pixel Tags On The HOSTELWALA.COM Sites And In Our E-Mails In Accordance With Our Cookies Policy, Which Is Available Here.
On Occasions, We May Supply Statistics About Our Customers To Third-Parties Such As Hostels Or Other Agents. These Statistics Never Contain Personally Identifying Information.
We Would Not Sell Or Rent Your Personal Information To Third Parties For Their Marketing Purposes Without Your Prior Consent.
TARGETED ADVERTISING
We Want To Make It Easy For You To Take Advantage Of The Travel Related Opportunities Which We Feature On The HOSTELWALA.COM Sites. We Work With Our Advertising Partners In Order To Try And Ensure That When You See An Advert For A HOSTELWALA.COM Brand It Will Be Relevant To You And Your Interests. This Applies To Adverts That Are Displayed On HOSTELWALA.COM’s Own Websites (Including The HOSTELWALA.COM Sites, In HOSTELWALA.COM Emails, And On Websites Owned By Third Parties). We Do This By Allowing Our Third Party Advertisers To Collect Non-Personally Identifiable Information About Your Visit To The HOSTELWALA.COM Sites, Such As The Pages You Visit On The HOSTELWALA.COM Sites And The Locations You Appear To Be Interested In. We Also Provide Third Party Advertisers With Non-Personally Identifiable Information That We Collect About You When You Use The HOSTELWALA.COM Sites In Order To Only Show You Relevant Adverts. We May Also Use Such Information In Order To Avoid Showing You Adverts On Third Party Websites Like Facebook And Twitter If We Don’t Think That You Will Be Interested In Them.
When We Share Your Information With Third Party Advertisers We Always Ensure That We Do So In Compliance With Our Obligations Under Data Protection Law. We May Use Technologies Such As “Hashing” To Ensure That We Do Not Provide Our Third Party Service Providers With Your Personal Data.
Some Of Our Third Party Advertising Partners Ask Us To Make You Aware Of Their Privacy Policies. These Policies Are Available By Following The Links Below:
Facebook
Twitter
Google
YOUR HOSTELWALA.COM ACCOUNT
Before You Make A Booking On The HOSTELWALA.COM Sites You Need To Create An Account. Your Account Allows You To View, Change Or Cancel Your Bookings, And May Include Features That Allow You To Connect With Other Travellers, Leave Reviews, Upload Photos, Share Travel Tips.
After Making Your Account On The HOSTELWALA.COM Sites You Will Receive Details Of Your HOSTELWALA.COM Account Username And Password. You Can Change Your Username, Password And Personal Details At Any Time By Logging Into Your Account.
Your Review Settings In Your HOSTELWALA.COM Account Will Automatically Default To Showing Your Profile Photo And Username For Your Reviews. You Can Modify This Profile Setting At Any Time By Logging Into Your Account.
Where You Have Chosen Not To Show Your Profile Photo And Name With Your Reviews, Any Reviews That You Submit Will Show Your Trip Type Only.
REVIEWS
We Offer You The Opportunity To Post Reviews Of The Accommodation You Book Through The HOSTELWALA.COM Sites. Where You Provide Us With A Review, We May Include Your Review On The HOSTELWALA.COM Sites And On Selected Partner Sites.
WEBSITE TESTING
We Use Various Technologies To Allow Us To Test How The HOSTELWALA.COM Sites Operate And Allow Us To Improve Our Services.
YOUR ACCESS AND AMENDMENT RIGHTS
You Have The Right To Request A Copy Of The Information Which We Hold About You (For Which We May Charge You A Small Fee) And To Have Inaccuracies In The Information Corrected. If You Wish To Avail Of Any Of These Rights, Please Contact Us At HOSTELWALA.COM@GMAIL.COM.
LIMITATION AND EXCLUSION OF LIABILITY
HOSTELWALA.COM, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENT.
AMENDMENT OF PRIVACY AND SECURITY STATEMENT
HOSTELWALA.COM Reserves The Right In Its Sole Discretion To Amend This Privacy And Security Statement At Any Time And You Should Regularly Check This Privacy Policy For Any Amendments. However, Where Any Such Amendments Would Materially Change The Use We Make Of Any Personal Data, Any Such Amendment Will Be Subject To Your Prior Consent.
AMENDMENT OF PRIVACY AND SECURITY STATEMENT
HOSTELWALA.COM Reserves The Right In Its Sole Discretion To Amend This Privacy And Security Statement At Any Time And You Should Regularly Check This Privacy Policy For Any Amendments. However, Where Any Such Amendments Would Materially Change The Use We Make Of Any Personal Data, Any Such Amendment Will Be Subject To Your Prior Consent.
Cancellations Policy
1. Free Cancellations within 48 hours after booking- Offline 30 days Notice period is must(AFTER STAYING HOSTEL OR PG).
2. Not Applicable on booking made within 24 hours or same day arrival
3. After 48 hours, cancellations charges are as follows:-
Cancellation received by HOSTELWALA.COM.in | Refundable Amount |
Prior to 28 days to the arrival date | 100% |
28 to 15 days prior to the arrival date | 80% of total amount |
15 days to 1 day prior to the arrival date | 60% of total amount |
On Arrival date | 50% of total amount |
Note :- Refund Will Be Initiated After HOSTELWALA.COM. Has Received Request Of Cancellation. This Process Will Take 7-10 Business Days.